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1. Which countries do you ship your products to?
The countries/regions we currently support delivery to are as follows:
United States, Canada, United Kingdom, Australia, Mexico, Germany, France, Spain, Switzerland, Belgium, The Netherlands, Sweden, Italy, New Zealand, Japan, Poland, Ireland, Portugal and Austria.
2. Will you charge sales tax on my order?
No, we do not charge sales tax on all orders placed at Handwovenlamp.
3. Are customs duties included in my order?
No, all orders do not include customs duties and it needs to be paid by the buyer to the customs. The customs duty amount is based on your local customs standards and is charged by customs.
4. How much is the shipping cost for my order and how is it calculated?
Orders are billed for a fixed amount. Shipping is free for orders over $300. Shipping is $18 for orders under $300.
5. Can I expedite my order for a fee?
Yes, you can. You can choose the expedited logistics plan you need on the checkout page and it is calculated based on the product size.
6. When will it be shipped after I place the order?
Your order will take 3-7 business days to process and it will be shipped within 3-7 business days. We will notify you by email when your order has been shipped. Please keep your email active.
7. When will I receive my order after it has been shipped?
Once the order is shipped, shipping will take 20-45 business days (sea shipping).
The following delivery time is for reference, and we will try our best to improve the delivery time.
Shipping Method
Delivery Time
Area
Standard Shipping
20-45 Business Days
United States, Canada
25-45 Business Days
United Kingdom, Australia, Mexico, Germany, France
Spain, Switzerland, Belgium, The Netherlands, Sweden, Italy
30-45 Business Days
New Zealand, Japan, Poland, Ireland, Portugal and Austria.
8. If I need my order urgently, can I pay for expedited shipping?
Yes, if you need to pay for expedited shipping, please contact our customer service at service@handwovenlamp.com. Thank you!
9. Which courier will my package be delivered by?
The logistics companies we cooperate with include FedEx, UPS, USPS, EMS, 4PX and Air Freight. If you need to specify the logistics, please contact us. Thank you!
10. How do I know if my order has been shipped?
We will notify you by email (the contact email address on your order) after your order is shipped.
11. What should I do if I cannot check the logistics status of my order?
Orders are usually shipped by sea to your country, and then transferred to your local courier to deliver to your address. The logistics during sea transportation is not shown on the logistics track. If you want to know the logistics situation, please contact our customer service via email service@handwovenlamp.com, and we will reply you within 24 hours.
12. Where will my order be shipped from?
Your order is shipped from China.
13. If you have more questions, please feel free to contact us.
Contact Information:
Email: service@handwovenlamp.com
Phone: +86 18330691648
Address: Oriental Plaza C1002L5, No. 1003, Shennan Avenue, Gangxia Community, Futian Street, Futian District, Shenzhen City, Guangdong Province, China. (Zip Code: 518033)
Work Time: EST 8:00 PM-7:00 AM ( Monday - Friday )
